Refund policy

Return Policy

At Maktub Fragrances, we value your satisfaction and are committed to making your return or exchange process as smooth as possible.

Timeframe: We are pleased to offer returns and exchanges within 3 days of delivery for your convenience.
Condition: To be eligible for a return or exchange, the product must be unopened and in its original packaging.
Processing Fee: Please note that a nominal fee of 30 AED will be applied to cover return shipping and processing costs.
Arranging a Return: Please contact our customer service team to arrange a pickup. They will guide you through the process and schedule a convenient pickup time.
Resolution: Once the item arrives at our warehouse, you can decide if you'd like a refund or an exchange. Our dedicated customer service team will assist you every step of the way.

Shipping: Customers located outside of Dubai are responsible for covering the cost of return shipping to our warehouse in Dubai.
Timeframe: Please get in touch with us within 3 days of receiving your order to initiate the return process.
Condition: The product must be unopened and in its original packaging to qualify for a return.
Instructions: We will provide you with the return address and guide you through the necessary steps.
Resolution: After we receive your return at our warehouse, we will promptly contact you to arrange a refund or exchange.

Please allow 2-3 working days for your refund to be processed after we receive and inspect your returned items.

Need Assistance?

If you have any questions or need further assistance, please don't hesitate to contact our customer service team.

Email us at info@maktub-fragrances.com for any queries for returns and exchanges.